Thank you for shopping with Nexa Shopp. We are dedicated to providing a smooth and satisfying shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to assist you.

Returns

We accept returns on eligible items within 7 days of delivery. To be eligible for a return:

• The item must be unused and in its original condition
• It must include original packaging and proof of purchase

Please contact our customer support team before returning any item to obtain return instructions.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, a refund will be issued to your original method of payment within 5 to 7 business days.

Non-Returnable Items

The following items are not eligible for return or refund:

• Gift cards
• Final sale or clearance items
• Personal care or hygiene products that have been opened or used

Return Shipping

Customers are responsible for return shipping costs unless the item received is incorrect or defective.
We recommend using a trackable shipping service to ensure your return is delivered successfully.